Maintenance

Hunziker Maintenance

Get Maintenance Assistance

Please login to fill out a maintenance request. For after-hours emergencies please call our office at (515) 233-4440 and push 0 to submit an emergency on-call request. 

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What constitutes a maintenance emergency vs. a request?

Our team works hard to respond to maintenance requests in a timely manner, but emergencies warrant immediate help. An emergency entails:

  • No heat during the Winter
  • Any water leak (not including dripping faucets)
  • Drains backing up
  • No power
  • Locked out of unit (there will be a charge to the resident)
  • Toilet not working (if you only have one toilet)

Hunziker Properties Maintenance Policies

  • Resident Responsibilities
    • Cleaning and maintaining their apartments at all times, including proper removal of trash.
    • Heavy acid drain cleaners may damage drain pipes. Always follow manufacturer's instructions.
    • Proper care of all major appliances.
    • When running the dishwasher, take care not to allow silverware and cooking utensils to get caught in the bottom. Be sure to use automatic dishwashing detergent only. Do not use regular dish soap.
    • Residents should inform Hunziker Property Management if they will be gone for extended periods of time (2 weeks). During your absence, do not set the thermostat below 60 degrees or shut off the electricity. Do not turn heat off.
    • Abrasive cleaners such as Comet, Ajax, etc. should not be used to clean fiberglass shower doors. A fiberglass cleaner or non-abrasive cleanser is recommended.
    • Once a year, Hunziker Property Management will replace the furnace filter. If you wish to do so more often, it will be at your own expense.
    • Painting the apartment is prohibited. However, if there are any alterations you would like to have done to the apartment, contact our office.
    • Residents must be sure to shut their exterior windows when it rains or snows.
    • During heating season, residents are required to keep windows closed.
    • Promptly report all leaking water, electrical or mechanical malfunctions observed in the apartment during office hours unless it's an emergency.
    • Light bulbs are furnished at the time of occupancy. Thereafter, tenants will replace all bulbs at tenant’s expense. At checkout, Tenants are responsible for all bulbs to be the same wattage as originally provided and to be working.
    • Tenants are responsible for replacing their own light bulbs. When replacing light bulbs in the appliances or apartment, be sure not to exceed the recommended wattage. For all enclosed fixtures, you should use 60 watt bulbs, and for appliances such as your stove and refrigerator, a 40 watt bulb is recommended.
    • Residents are responsible for maintaining charged batteries in all battery-operated smoke detectors located in the leased premises. The tenant will be subject to a service charge for any detectors found disconnected or without functioning batteries.
    • Service calls on repairs resulting from resident neglect, carelessness, or abuse will be charged to the resident.

  • Hunziker Responsibilities
    • Prompt response to maintenance requests
    • Furnace filter changes once a year
    • Clean common areas
    • Responding to emergencies 24/7
    • Lawn care and snow removal at most properties
    • Landscaping
    • Exterior building upkeep
    • Ensure all properties pass City inspections
    • Replace appliances as necessary
    • Inspect units at turnover to complete repairs and cleaning
wrenches

Common Maintenance Issues & How to Address Them

Garbage Disposal Issues

Always run water while using the garbage disposal. Tenants will be responsible for the cost of repairing disposals, unless due to a defect in the equipment.


A service call will be billed to the tenant if any foreign objects have jammed the unit. The following items should not be put down the garbage disposal:

  • Pasta & rice products
  • Fats and greases
  • Bones and fruit pits
  • Shrimp shells
  • Nuts
  • Fibrous food waste (i.e. celery, banana or potato peels, and onions)
  • Corn husks, artichokes, asparagus
  • Non-food waste items
  • Large quantities of anything should not be put down the disposal

If your garbage disposal does not work:

  1. Turn the wall switch off!
  2. Check the inside of the unit for bottle caps, coins, silverware, dishcloths, sponges, etc. and remove them.
  3. Find the red reset button on the bottom or side of the disposal tank and press it. OR Use the disposal key and insert into the hole at the bottom of the disposal tank and turn. Remove the key and push the reset button. (Always be sure the disposal switch is turned OFF.)
  4. If these things do not help, call for general maintenance.

Sewer Backup Issues

Immediately call the office at 233-4440 daytime or after hours for maintenance. Do not run any water.


Toilet Overflow

Each apartment should purchase a plunger for unclogging the stool. You will be charged for maintenance when routine plunging is needed.


Tenants are responsible for the cost of unstopping stools and drains, unless due to defective plumbing. Toilet paper is the only acceptable paper product to flush through the sewer system. Items not to be placed in stools include: Disposable diapers & wipes, sanitary napkins, facial tissue, or cotton swabs. (You will be charged a service call if any of these products cause a sewer backup.)


In Case of Toilet Overflow:


  1. Turn off the water to the toilet (the valve is located behind the stool and needs to be turned clockwise). Plunge the toilet. Try several times. If you plunge hard enough it will clear the line. The ball-type plunger is recommended.
  2. Turn the water back on to see that the water is running properly. If your stool continuously plugs up, call for general maintenance during regular office hours.
  3. If water overflowed on the floor, please make sure you wipe the floor immediately to prevent leaking into the ceiling below you.

Fill Out a Maintenance Service Request

To request service, login to the resident portal.

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